FAQ

  • Where do I turn off my water?

    Your main water shut-off is typically located at the meter near the street. In an emergency, turning this valve off will stop water from entering your home and help prevent further damage. If you are unsure where the meter is or how to safely turn it off, we are happy to walk you through the process or assist onsite.

  • Should I get a tankless water heater?

    It depends on your home’s needs. Tankless heaters are great if you frequently run out of hot water or want better energy efficiency over time. Traditional tank-style heaters often have a lower upfront cost. We can help you compare options so you get what works best for your family and your budget.

  • Do I need a water softener?

    If you are noticing clogged fixtures, mineral buildup, or water spots on dishes and surfaces, you may benefit from a softener. It can help extend the life of your plumbing and appliances. We can assess your water quality and help you decide whether a softener is a worthwhile investment for your home.

  • Can I increase my water pressure?

    Sometimes, yes. Water pressure is partly controlled by the city’s supply, so there are limits to how high it can go. However, if you’re experiencing consistently low pressure, we can inspect your system to determine whether a repair, pressure regulator adjustment, or upgrade could help improve flow. In some cases, low water pressure can be increased using a booster pump, such as a DAB pump, which can help maintain steady and reliable pressure throughout your home.

  • Can you fix a clogged drain?

    If you have a clogged drain, we are happy to help determine the best path forward. While we do not offer routine drain cleaning as a standalone service, we do repair or replace damaged drains and pipes that may be causing recurring issues.

    Start by giving us a bit of information about what you are experiencing, and we will assess whether it is something we can handle directly or help you get connected with the right solution. Either way, we will make sure you are taken care of.

  • How long does a water heater last?

    Most traditional tank-style water heaters last around 8 to 12 years, while tankless models can often reach 15 years or more with proper maintenance. Warranties, however, typically expire well before the end of the heater’s full lifespan, so if your unit is getting older or showing signs of trouble, it may be time to start planning ahead. We can help you understand your options and choose a solution that fits your home and budget.